Refund Policy

This policy explains how Digi OPS handles refund requests for digital and information products.

Requesting a refund

To request a refund, email noreply@notify.digiops.xyz with your order details and the reason for your request. We will acknowledge your request and aim to resolve it within 14 days.

Faulty or not as described

If a product is faulty, cannot be accessed, or is not as described, we will repair, replace or refund it.

Digital content and cancellation

Under UK consumer law, your right to cancel digital content may end once download or access begins, where you have agreed to this at checkout. We still review every refund request fairly on a case-by-case basis.

How refunds are paid

Approved refunds are made to the original payment method. Processing times depend on your payment provider.

Your statutory rights

This policy does not affect your statutory rights as a consumer.